Nora
Doherty
Director of PMR and Mediation Consultant
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Workplace
Mediation
Skills Training
Click to see OCN Workplace Mediation Certificate
Do
you need a conference or workshop speaker?
contact us |
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Uses
and Benefits of Mediation
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Mediation
can be used in the workplace for:
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| • |
Interpersonal
conflicts between individuals i.e. colleagues, managers
or directors. |
| • |
Conflicts
between Managers or Team Leaders and their staff. |
| • |
Conflicts
between teams or departments. |
| • |
A
confidential, first stage dispute resolution option for
personnel policies such as grievance, dignity at work,
managing performance, equal opportunities, harassment,
or anti - bullying. |
| • |
For
managing change in organisations. |
| • |
For
improving customer or user complaints procedures (by writing
in mediation as an option for resolution). |
| • |
Encouraging
a non blame, creative problem solving 'work culture' in which
differences are handled in a more positive way. |
|
Mediation
can give organisations the following benefits:
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| • |
Better
working relationships and cooperation. |
| • |
Creative
ways of managing differences between people. |
| • |
Improved
communication. |
| • |
A
saving of time, money, and emotional energy. |
| • |
Retaining
valuable and experienced members of staff. |
| • |
Less
stress, less absenteeism. |
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